Our Privacy Principles

We will look after any personal information that you share with us.

This is central to our values as an organisation. We want everyone who supports us to feel confident about how any personal information they share will be looked after or used.

You can be confident that:

  • We only use personal information in the ways we need to and that is expected of us.
  • We will keep you up to date with our work, including our fundraising activities.
  • But, we only use your personal information to do this if you have previously told us that’s OK.
  • We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise your request will respected straight away.
  • We will never release your information to organisations outside Transaid for their marketing purposes.
  • We take all reasonable care to safeguard your personal information through security policies and secure business processes.
  • We will always provide easy ways for you to contact us. Our fundraising team are happy to answer any queries you have, at any time.

Transaid Privacy Policy

We know that your privacy is very important to you.
We promise that it is even more important to us.

1. How we collect personal information about you

We may collect personal information from you when you interact with Transaid. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, make a donation to us via our website, via cheque or at an event, sign up for a challenge, fundraise for us or otherwise provide us with personal information. And, this may be when you phone us, go onto our website, support us at an event, through the post, or in person.

2. What information do we collect?

The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number, as well as information you provide in any correspondence between us. If you are participating in a challenge event some of your personal information, for example your medical details, will only be seen by the tour operator. Transaid will have no access to this. unless there is cause for concern around a participant’s medical suitability for this event.

3. Cookies

Cookie is a name for a small file, usually of letters and numbers, which is download onto your device, like your computer, mobile phone or table when you visit a website.

They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve our site.

The cookies we use come from three sources:

  1. WordPress.

Details about cookies used / created by WordPress are available for example here: https://codex.wordpress.org/WordPress_Cookies

  1. Google Analytics.

Details: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage (the “analytics.js – cookie usage” paragraph).

  1. ShareThis.

Details: https://www.sharethis.com/privacy/ (Our Technology paragraph).


4. How do we use personal information?

We may use your personal information to:

  • Provide you with information about our projects and fundraising opportunities. This may be letting you know about new projects or updates on how current projects are progressing, and may include fundraising updates; of course, we will only do this with your consent. You can of course unsubscribe at any time or ask us at any time to change how we contact you, simply contact ‘florence@transaid.org.’
  • We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority);
  • Provide you with information and support if you have signed up for a Transaid challenge event. We will only share your information with the tour operator running the challenge, and all medical information will be supplied directly to them – Transaid will only be informed of a participant’s medical condition if this directly affects their ability to take part in the challenge


We ensure that we store the data securely and do not pass this onto third parties, with the exception of challenge events as outlined above.

5. Your choices

We’d like to keep all our valued supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, where we are able to, we’d like to keep in touch with you (by email) about our progress and how you can continue to help us in this important work.

Please be reassured that respect lies at the heart of everything our committed staff do: we respect any information that you share with us and you can change your mind and remove or add your consent at any time, by simply contacting us on florence@transaid.org.

6. Who sees your personal information?

The personal information we collect about you will be used by our staff in Transaid. In the case of a challenge event, this information will also be seen by the tour operator running the event.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

7. Your Information Security

We take the security of your personal information extremely seriously.

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

And, we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

8. How to update or access your personal information

You may ask us at any time to update your details, correct or remove information you think is inaccurate by:

Writing: Transaid, 137 Euston Road, London, NW1 2AA

Email: florence@transaid.org

Tel: 020 7387 8136

You also have a right to know what personal information Transaid holds about you.

To request a copy of your personal information we hold, contact us by:

Writing: Transaid, 137 Euston Road, London, NW1 2AA

Tel: 020 7387 8136

Email: florence@transaid.org

9. Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy so please check this Policy to see if any changes have been made that are important to you.