Project Summary
Transaid was invited by John Snow International (JSI) to conduct a review of its transport operations delivery network. Charlotte Anderson, Transport Manager for Clipper Logistics, travelled to Zimbabwe for two weeks to provide logistics advice and expertise.
The Problem
The distribution of essential health commodities for the prevention and treatment of HIV/AIDS, malaria and tuberculosis is coordinated across a number of organizations that make up the delivery network. Each agency currently operates a separate system and independently manages its transport according to its needs. This uncoordinated approach can prove costly when all agencies are working towards the same goals. Lack of standards and vehicle security when outsourcing transport can also lead to theft or drug supply contamination.
The Process
Charlotte Anderson of Clipper Logistics was seconded to Transaid to conduct a review of the current transport operating system to identify inefficiencies and costs that could be saved. An initial meeting with over 30 agency stakeholders was held to look at how key processes and how operations could be merged.
Core staff were trained in how to monitor and use key performance indicators to provide information reports on vehicle fleets. They were then shown how to analyse and use this information to make informed management decisions. In addition to fleet management, human resources played a key part of the review and an audit of service providers for vehicle maintenance was also conducted.
Following the findings, key recommendations were made.
Partners
John Snow International (JSI)
The Results
In order to facilitate better coordination across the different agencies involved in drug supply distribution, a set of standard operating procedures were developed. This incorporated codes of conduct, standardised job descriptions, recommendations for driver training and the production of a driver’s manual. Recommendations were also made on maintenance outsourcing and when vehicles should be replaced to ensure an economic life-span.
The Impact
Through implementing these recommendations the organisations will now have a more coordinated approach to the distribution of medical commodities. Transportation costs will be reduced, resulting in more drugs reaching the Zimbabwean population to prevent life-threatening diseases.
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